Burke Answering Services
We customize the way your calls are answered with a human voice when needed:
- Our operators are trained professionals who will answer your calls with courtesy, 24 hours a day.
- All operator positions are web enabled to take orders and provide customer service.
- Our operators can deliver messages using any technology you require.
- We work with mobile phones, email addresses, faxes, pagers and more.
- We can screen your calls and transfer them as needed .
- We can integrate live operator service as a voice mail menu option.
- We can answer questions, schedule appointments, and take messages.
- We work with your carrier to take your calls automatically when you can’t answer them.
Medical Answering Services:
- Providing medical answering services is a large part of our business.
- Our operators are trained in medical answering service terminology.
- We provide operators to screen calls, take messages, and deliver emergency messages to the on call physician and backups as required.
- We provide daily reports for management follow up.
- Our operators can be used to schedule appointments.
Burke Automated Medical Services
The Burke Telephone Receptionist is an automated attendant that resides in our carrier hardened facility. It constantly monitors your phone lines and answers calls when you can't or when your lines are all busy. - More>>
The Burke Patient Appointment Reminder
Burke Telecom can call patients - using your personalized scripts - to remind them of their appointments. Reach your patients and deliver your message to lower no-shows and increase your bottom-line revenue. - More >>
Automated Pre-op Instructions
Patients call a toll-free number the evening before surgery for any updates or details -- like time and location -- as well as other important surgical instructions. Reduce calls from nervous patients who have lost their information, eliminate the phone tag game, and give patients or care-givers the ability to listen to the information repeatedly -- all at no charge to the surgery center.- More >>
Burke Preventative Health Alerts
Medical experts agree that good health relies upon better access to and use of preventive healthcare services. Sending messages to your patients regarding annual checkups, flu shots, etc., is important and can separate your practice from your competition. In addition, it will dramatically improve patient satisfaction, which could lead to more referrals and an increase in revenue. - More >>
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